Exchange and return of goods
All categories of goods purchased on our website are subject to return and exchange.
Return conditions for goods of appropriate quality
Within 14 days after receiving the product by the buyer, you have the right to return or exchange the product purchased on our website, provided that:
- the product has no signs of use.
- the product has completely preserved its commercial appearance;
- the product is complete, all labels, films and factory markings have been preserved.
The procedure for returning goods of appropriate quality:
- call the number +380674146143 and inform about the intention to return the paid product;
- send the goods to us by Nova Poshta carrier.
Data for sending the goods:
Nova Poshta branch #9, Kyiv.
Recipient FOP FEDCHENKO SVITLANA SERGIIVNA 2745422924, phone number +38 (067) 371 -22- 33
- report the declaration number of the sent parcel and the bank card number to refund the value of the goods on viber +380674146143
- after receiving, checking the contents of the parcel for compliance with the terms of return of the product, we will return the money to your bank card or send another product within three working days.
Carrier services are provided at the Buyer's expense.
Return conditions for products of inadequate quality
We carefully check the product before shipping, but we still do not rule out the possibility of a defect. If you received a defective product, it can be returned or exchanged within 14 days from the day of receipt.
Procedure for returning goods of inadequate quality:
- call the number +380674146143 and inform about the intention to return the paid product;
- send the goods to us by Nova Poshta carrier.
Data for sending the goods:
Nova Poshta branch #9, Kyiv.
Recipient FOP FEDCHENKO SVITLANA SERGIIVNA 2745422924, phone number +38 (067) 371 -22- 33
- report the declaration number of the sent parcel and the bank card number for a refund on viber +380674146143
- after receiving the goods within three working days, we return the money to your bank card or send another product.
Services of carriers for money transfer are performed at the expense of the Seller.
Refunds are made after the seller receives the goods within 3 working days.
Refunds are made to a card or by money transfer to the logistics department.